Standard Terms and Conditions (T&Cs)
01. ORDER PLACEMENT
By placing an order the customer acknowledges the following conditions of delivery and payment. Any additional agreements that vary from these conditions of delivery and payment shall only be valid if confirmed by us in writing; implied acceptance is excluded.
02. DELIVERY DATES
Delivery dates are deemed agreed if confirmed by us in writing. A reasonable additional period (given the circumstances) is deemed agreed upon the placement of the order.
03. NOTIFICATION OF DEFECTS
The customer must promptly report any obvious defects in the goods in writing and no later than within 7 calendar days of receiving the goods at the place of delivery. We have the right to make a substitute delivery, to rescind the agreement or agree to a diminution of the purchase price.
The listed prices are ex-works in Düsseldorf, with packaging, shipment and statutory VAT additionally payable. Prices are subject to change. The prices invoiced are those prices applicable on the day of delivery. Price agreements only apply for the particular order in question. Follow-up orders shall be treated as new orders.
05. CONDITIONS OF PAYMENT
Unless agreements are made to the contrary, we shall require payment in advance. If our conditions of payment are not satisfied, we shall be entitled, without prior notice, to charge all reminder costs incurred plus the standard rate of default interest.
06. RETENTION OF TITLE
We retain ownership to all delivered goods until such time as all our receivables established through our business arrangement with the customer have been paid. Until full payment has been received, any resale is only permissible if this forms part of normal business dealings. The resale of goods not yet paid for may only be performed under retention of title and as part of normal business dealings.
07. COPYRIGHT PROTECTION
Our designs, samples and models are our intellectual property. The customer may not copy or otherwise use them to make replicas, even if no special industrial property rights have been created in this respect. The customer shall be obliged to pay compensation for every violation.
08. DATA PROCESSING
We are entitled to use all information pertaining to our business relationship with the customer provided this is within the terms of the German Federal Data Protection Act (BDSG).
09. GENERAL INFORMATION
These articles are handmade from natural materials and due to their natural characteristics no article is identical with another. The colour, size and structure of the article received may therefore vary from that of sample articles.
10. RECOMMENDED RETAIL PRICE
a cuckoo moment… products may never be sold for less than the recommended retail price. Special agreements are only possible following prior written authorisation.
11. PLACE OF PERFORMANCE AND LEGAL VENUE
The place of delivery and performance for both parties is Düsseldorf. Düsseldorf is the place of performance and the legal venue for deliveries made abroad. The contractual arrangement shall be governed by German law.